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Proud Recipient of the Freedom Award. EMPLOYER SUPPORT OF THE GUARD AND RESERVE.



Officer Edward Witko

Communications

The East Greenbush Communications Center handles all incoming calls to the police department and routes them to the appropriate emergency service agency. This division dispatches all police, fire, and emergency medical service agencies within the Town and administers all administrative first contact services of the Police Department either by phone or walk in assistance at Police Headquarters.

Communications Division personnel commonly called dispatchers, perform varied tasks in the performance of their duties. In addition to the dispatch of emergency units, emergency dispatch personnel also:

  • Staff the Police Department Front Desk. When you need a report copy, require routine information, or come by to follow-up on a case you will be helped by a dispatcher. Dispatchers are also commonly called Telecommunicators, simply because of the numerous services they provide.

  • Operate the New York Statewide Police Information Network (NYSPIN) computers. These computers provide information on driver's licenses and registrations, criminal history information and reports of crimes in other jurisdictions. Serial numbers from stolen property can be entered into a nationwide network, helping police to recover property from around the country.

  • Provide medical instructions by telephone to victims of illness or injury until the ambulance arrives. Telecommunicators are trained to carefully screen calls and provide instruction to family members, ranging from preventing further injury to performing CPR.

  • The communications division is staffed by two Trained Dispatchers,
    24 hours a day 7 days a week.

    For EMERGENCY SERVICES phone (518) 479-1212 from home phone or cell or the universal number recognized in the event of an EMERGENCY 9-1-1. For routine questions and information, call the Police Administrative phone number (518) 479-2525.

    E-911
    When you dial "911" from most home or business phones in East Greenbush, the call will be routed directly to the Communications Center where a Telecommunicator will determine the nature of the call and send immediate help to your location. Some businesses do have computerized phone systems and calls may be routed through a PBX system which will send calls to the "911" center where the business phone center is located. Also most cell "911" calls will be routed to a county or regional call center which technology is changing and cell "911" calls will be able to be routed to a local center. E-911 or "Enhanced" 911 means that when you call 911, the address you are calling from is automatically displayed on the Telecommunicator's screen. This is crucial in the event a person becomes unconscious before giving the location, or a crime in progress prevents the caller from giving the address.

    Remember: use 911 only for emergencies


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